Support
Let’s make tomorrow’s plan dependable.
The beta is designed to explain its state. These checks solve the most common setup issues without asking you to share sensitive sleep or location data.
Before relying on an alarm
- Open Tonight and confirm tomorrow’s Fajr time, time zone, calculation method and local adjustment.
- Confirm alarm permission and sound, raise device volume, disable Focus exceptions that conflict, and keep the iPhone charged.
- Run a daytime test and keep an independent backup alarm during beta.
- If using Apple Watch, confirm it is charged, worn securely, paired and showing the same wake plan.
Apple Health shows no sleep
Open the Health app and confirm that a compatible source has written Sleep records. Then review Awan’s Health access. Awan cannot distinguish denied read access from an empty Health store, and completed records can appear only after the source syncs.
Fajr differs from my mosque
Check the calculation method, high-latitude rule and time zone, then add a local adjustment in Settings. Calculation conventions legitimately differ; align Awan with a trusted local source.
Reset local data
Open Settings → Privacy Centre → Delete all local data. This clears Awan preferences, the public masjid cache, protected prayer and sleep-plan state, wake history, derived summaries, reminders and alarms on the iPhone. It does not delete records from Apple Health. If the Watch is disconnected, Awan reports its clear as pending until the paired Watch reconnects and acknowledges it.
Report a timetable or directory correction
Anyone may report an error. A masjid representative may also request an urgent correction, temporary withdrawal, or removal of its public record.
- Include the masjid name and postcode or public record ID.
- Name the exact field or date that is wrong.
- Give the corrected value and its effective date.
- Link to an official website, timetable, or public notice supporting the change.
- State whether a current salah or jamaah time may be wrong.
If a current time may be wrong, confirm it directly with the masjid. Awan can withdraw an affected timetable while its attributable source is checked; missing jamaah is never replaced with a guess.
Suggest a missing Greater London masjid
Send the official masjid name, full London address and postcode, plus an official website or public social profile. Add a public timetable source if one exists. Awan will not infer unpublished jamaah times.
General feedback
Email support@awanfajr.com with your app version, iPhone and watchOS/iOS versions, what you expected, and what happened.
Privacy when contacting support
Email is outside the Awan app. Send only what is necessary. Do not include Health exports, exact coordinates, private worship details, identity documents, passwords or other unnecessary sensitive data.
Owner
Awan and its first-party products are owned by CloudCaive Ltd.