Support
Let’s make tomorrow’s plan dependable.
The beta is designed to explain its state. These checks solve the most common setup issues without asking you to share sensitive sleep or location data.
Before relying on an alarm
- Open Tonight and confirm tomorrow’s Fajr time, time zone, calculation method and local adjustment.
- Confirm alarm permission and sound, raise device volume, disable Focus exceptions that conflict, and keep the iPhone charged.
- Run a daytime test and keep an independent backup alarm during beta.
- If using Apple Watch, confirm it is charged, worn securely, paired and showing the same wake plan.
Apple Health shows no sleep
Open the Health app and confirm that a compatible source has written Sleep records. Then review Awan’s Health access. Awan cannot distinguish denied read access from an empty Health store, and completed records can appear only after the source syncs.
Fajr differs from my mosque
Check the calculation method, high-latitude rule and time zone, then add a local adjustment in Settings. Calculation conventions legitimately differ; align Awan with a trusted local source.
Reset local data
Open Settings → Privacy Centre → Delete local data. This clears Awan preferences, derived summaries and alarms on the device. It does not delete records from Apple Health.
Contact
Email support@awanfajr.com with your app version, iPhone and watchOS/iOS versions, what you expected, and what happened. Do not include Health exports, exact coordinates, private worship details, passwords or other unnecessary sensitive data.